State Farm® Insurance Agent Mark Crump
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ernest alston
June 20, 2025
5
out of
5
rating by Ernest alston
"LINDSAY WAS A GREAT REPRESENTATIVE"
We responded:
"Thank you for your feedback, Ernest! I'm happy to hear that Lindsay provided you with great service. Our team is dedicated to offering the best experience possible. If you need anything else, feel free to reach out!"
ben jones
June 2, 2025
5
out of
5
rating by ben jones
"With having a brand new 18 year old it was stressful seeing what my insurance went up too but Jomar at Mark Crump Insurance did a great job saving me money from what my other insurance was charging me. I would highly recommend this agency for your insurance needs."
We responded:
"Thank you for your review, Ben! I'm happy to hear that Jomar was able to help you save money on your insurance. We appreciate your recommendation and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
TELOVE GEORGE
May 15, 2025
5
out of
5
rating by TELOVE GEORGE
"Jomar is simply amazing and deserves this 5 star rating. His calm , cool yet professional demeanor made it easy to communicate my needs and complete the needed task. Again, thank you for your assistance. -T. George"
We responded:
"Thank you for sharing your feedback about your experience! We're pleased our team could assist you. We appreciate you taking the time to share your thoughts. Please contact us if you have any additional questions."
Shaneika Harper
May 1, 2025
5
out of
5
rating by Shaneika Harper
"He was very helpful, answered all of my questions and left me feeling good about my policy."
We responded:
"Thank you, Shaneika, for sharing your experience! I'm happy to hear that you felt well-informed and confident about your policy!"
Leslie Stay
April 25, 2025
1
out of
5
rating by Leslie Stay
"Horrible, have know Idea what’s going on. Just a disabled senior trying to get my insurance down to fit in a my budget since January because strictly living on Social Security. I’ve used State Farm for 38 years and never, never have I ever had this bad experience State Farm. I guess you have to have a working income . Because they don’t want to help seniors on Social Security budget. Went to the office in January to work to get a budget friendly price and spoke and dealt with The office manager. She was so helpful . Got a basic affordable payment after cutting back some $ a little on each protection for the other driver and me and of course full coverage. $20 is 20 and I was tickeled and happy. Then I called her to check about what time I should be a run about estimate in the mail. They told me she was no longer there. I was ticked. Went back this time and I was Crump and everything turned to the worst. After all the calculations before in January of sacrificing some $ amounts for a lower statement. It used to be 1676.00 a year but it was paid every 6 months on time of 879.43 , 147 and some change. It went up to 149.68 a month I was ticked! This is after I had that comfortable $20 less in January. Then I said what the Insurance go up again when he said yes! It would have been 152 and some change. So he was nice enough to send me a AARP link for a Senior Safety Driving Test and finished it and took to the office. Still don’t have a bill nor has my Certificate been applied to my claim for my discount. So still not answer ? She told me to pay what I think it would be , excuse me? That’s what I was thinking. My honesty Will probably haunt me for the worse from them . Have a great day"
We responded:
"Leslie, thank you for sharing your experience, and I’m truly sorry to hear how frustrated and disappointed you’ve felt through this process. We appreciate your 38 years of loyalty, and it’s never our intention to make any of our customers—especially those on a fixed income—feel overlooked or unsupported. We’re especially sorry to hear about the confusion after the office manager you were working with left, and how that impacted the progress you had made. Your feedback is being taken seriously, and we’re committed to improving how we support our valued senior customers like you. Please don’t hesitate to contact us directly or stop by the office so we can assist further. "
Justin Willcox
April 24, 2025
5
out of
5
rating by Justin Willcox
"Janel was very helpful in helping us navigate through our questions and situation. She’s great. Thanks so much for going the extra mile."
We responded:
"Thank you, Justin! I'm glad to hear that Janel was able to assist you effectively and go the extra mile. We truly appreciate your feedback and are here for any further questions you may have."
Trey Close
April 7, 2025
5
out of
5
rating by Trey Close
"Jomar was a 10/10 would recommend to any family or friend. He was quick, easy to talk, and understanding"
We responded:
"Thank you, Trey, for sharing your experience! I'm happy to hear that Jomar made the process quick and easy for you!"
Marco Rodriguez
April 1, 2025
5
out of
5
rating by Marco Rodriguez
"Janel was really helpful in assisting me with my policies!"
We responded:
"Thank you, Marco, for sharing your experience! I'm happy to hear that Janel was able to assist you with your policies. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
Kiah Campbell
April 1, 2025
5
out of
5
rating by Kiah Campbell
"Jomar is an exceptional insurance agent! I haggle recommend him for all your insurance needs! Thanks so much Jomar! He saved me over $100 per month on my car insurance!!!!"
We responded:
"Thank you, Kiah, for sharing your experience! I'm delighted to know that Jomar was able to assist you and help save over $100 per month on your insurance. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
DeaLee
April 1, 2025
5
out of
5
rating by DeaLee
"Janel Bodley, took very good care of all my insurance requirements and some I did not realize existed. Janel was a joy to spend time with updating my insurance needs. Thanks Janel for ensuring I covered."
We responded:
"Hey, DeaLee! Janel always goes the extra mile to make sure everything is covered, even the details that might not be on your radar. It’s great that she made the process enjoyable and thorough. We appreciate you trusting us with your insurance needs!"
Jimmy Johnson
April 1, 2025
5
out of
5
rating by Jimmy Johnson
"Jomar was a great help. He was very helpful intelligent and knowledgeable on the subject."
We responded:
"Hey, Jimmy! Thanks so much for your review. Jomar always works hard to provide clear and helpful guidance, and we're glad he could assist you. If you ever need anything else, don’t hesitate to reach out!"
Joseph Milton
March 29, 2025
5
out of
5
rating by Joseph Milton
"Great"
We responded:
"Thank you, Joseph, for your positive feedback! I'm glad you're satisfied with our service. If you have any questions or need assistance in the future, feel free to reach out."
RICHELLE WALLACE
March 21, 2025
5
out of
5
rating by RICHELLE WALLACE
"Jomar was attentive, thorough, and adamant about getting me the best coverage I could afford. Jomar was professional and warm. He made the process smooth with his professionalism, relatability, and sense of humor. Jomar is a great asset to the company."
We responded:
"Thank you, Richelle, for sharing your experience! I'm glad to hear that Jomar was attentive and thorough in helping you find the best coverage. His professionalism and sense of humor truly make a difference. We're grateful to have him as part of our team. If you have any more questions or need further assistance, feel free to reach out!"
Denise Gibbons
March 20, 2025
5
out of
5
rating by Denise Gibbons
"Janel was the bomb 10 out of 10! The confidence in her voice and knowledge in her field was definitely felt throughout our conversation. Thank you again for all your help!"
We responded:
"Thank you, Denise! I'm so happy to hear about your positive experience with Janel. Her expertise and confidence truly make a difference, and we're grateful to have her on our team. If you need any further assistance, feel free to reach out to our office anytime!"
emanuel jones
March 20, 2025
5
out of
5
rating by emanuel jones
"Mark Crump - State Farm Insurance Agent Mr. Crump team was excellent, and great customer service. Mr. Jomar Leonard really helped me with my policy, outstanding job. Emanuel jones"
We responded:
"Thank you, Emanuel, for sharing your experience! I'm glad to hear that our team provided excellent service and that Jomar was able to assist you with your policy. Your satisfaction is important to us. If you have any further questions or need assistance, feel free to reach out."
shannon neiman
March 19, 2025
5
out of
5
rating by shannon neiman
"Janel was amazing in helping me find the right policy to protect my family! She was kind and patient and explained everything to me! Her customer service was exemplary and I’d recommend her to anyone for their insurance needs."
We responded:
"Thank you, Shannon, for sharing your experience! I'm happy to hear that Janel was able to assist you in finding the right policy for your family. Her kindness and patience truly reflect our commitment to excellent service. If you have any more questions or need further assistance, feel free to reach out anytime."
Mikhail Bhalla
March 19, 2025
5
out of
5
rating by Mikhail Bhalla
"I have been with StateFarm for a long time in Nevada. Now that I am moving and needed some assistance, Janel was extremely kind and helpful. I have not come across any other agency providing such excellent customer service."
We responded:
"Thank you, Mikhail, for your wonderful feedback! I'm glad to hear that Janel was able to assist you with your move and provide the excellent service you deserve. If you need any further assistance or have questions, feel free to reach out. Safe travels!"
Antonio Hardy
March 7, 2025
5
out of
5
rating by Antonio Hardy
"Awesome customer service. Jomar explained everything and offered the best services throughout the whole conversation. Quick and easy to get started on my new policy. Thanks a lot!!!"
We responded:
"Thank you, Antonio, for your fantastic review! I'm happy to hear that Jomar provided excellent service and made the process of starting your new policy quick and easy. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
noa rodriguez
March 7, 2025
5
out of
5
rating by noa rodriguez
"10/10 would recommend, very professional and made me feel like I was talking to a friend rather than an agent."
We responded:
"Thank you, Noa, for your fantastic recommendation! I'm glad you felt comfortable and at ease during our conversation. It's important to me that our interactions feel personal and friendly. If you ever have more questions or need assistance, don't hesitate to reach out. We're here to help!"
the7citys davis
February 27, 2025
5
out of
5
rating by the7citys davis
"mark crump and jomar was real good by getting me rentals insurance i give them 10/10 Awesome guys awesome Staff and very nice people"
We responded:
"Thank you for your fantastic review! I'm glad to know that Mark and Jomar were able to assist you. It's wonderful to hear that you found our team to be awesome and friendly. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
Katherine
February 25, 2025
5
out of
5
rating by Katherine
"Very responsive."
We responded:
"Thank you, Katherine, for your feedback! I'm glad to know you found our service responsive. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Soraya Brandao (Sue)
February 21, 2025
5
out of
5
rating by Soraya Brandao (Sue)
"Jomar went above and beyond to assist me with life insuranc, car insurance and home rentals insurance!! Thank you so much Jomar"
We responded:
"Thank you, Soraya, for your wonderful feedback! I'm so happy to know that Jomar was able to assist you with your insurance needs. It's great to have team members like Jomar who are dedicated to providing exceptional service. If you need further assistance, feel free to reach out to our office anytime."
Larry W. Marks
February 20, 2025
5
out of
5
rating by Larry W. Marks
"Mr. Jomar Leonard did an awesome job with selecting a car and life insurance policies for my daughter, Lauren. He is professional insurance agent who listensvand cares for his clients needs. He provided Lauren and I with coverages she needed for car, and life insurance policies. Later, he contacted us to see if we had questions regarding coverage. He provided us with the best policies tailored to our needs. I strongly recommend Mr. Leonard to anyone paying too much for their car and life insurance policies. I also recommend Mark Crump - State Farm Insurance Company in Hampton,Virginia."
We responded:
"Thank you, Larry, for sharing your experience! I'm glad to hear that Jomar was able to assist you and Lauren with selecting the right insurance policies. His dedication to understanding and meeting your needs truly shines through. It's wonderful to know that he followed up to ensure everything was clear. We appreciate your recommendation and are here for any future questions or assistance you may need."
Katie Night
February 14, 2025
5
out of
5
rating by Katie Night
"I have never had a problem with this State Farm Branch. Everyone here has been kind and informative. They have always answered my questions honestly. If they would forget something or need to clarify something, they always called me back. Absolutely the best branch that I have ever worked with so far!"
We responded:
"Thank you, Katie, for sharing your experience with our office! I'm happy to know that our team's kindness and informative service have made a positive impact. It's great to hear that our follow-up efforts have met your expectations. If you ever have more questions or need assistance, we're here to help!"
Kevin Corcoran
January 30, 2025
5
out of
5
rating by Kevin Corcoran
"Jomar is the best! I live in Texas, but was taking out a life and auto policy for my daughter in Virginia. The process was fast and smooth. I had called a couple of brokers before that and that experience was terrible compared to working with Jomar."
We responded:
"Thank you, Kevin! I'm happy to hear that Jomar made the process of setting up life and auto policies for your daughter fast and smooth. It's great to know that his assistance stood out compared to your previous experiences. If you have any more questions or need further assistance, feel free to reach out to our office."