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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kevin Corcoran

January 30, 2025

5  out of  5
rating by Kevin Corcoran
"Jomar is the best! I live in Texas, but was taking out a life and auto policy for my daughter in Virginia. The process was fast and smooth. I had called a couple of brokers before that and that experience was terrible compared to working with Jomar."
We responded:
"Thank you, Kevin! I'm happy to hear that Jomar made the process of setting up life and auto policies for your daughter fast and smooth. It's great to know that his assistance stood out compared to your previous experiences. If you have any more questions or need further assistance, feel free to reach out to our office."
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Brett Hinton

January 29, 2025

5  out of  5
rating by Brett Hinton
"Jomar was a great help in acquiring the needed insurance products for my family. the process was seamless, quick and efficient. I would definitely recommend this office to anyone for their needs."
We responded:
"Thank you, Brett, for sharing your experience! I'm happy to hear that Jomar was able to assist you efficiently with your family's insurance needs. We appreciate your recommendation and are here to help with any future questions or needs you may have."
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c corbett

January 24, 2025

5  out of  5
rating by c corbett
"We have officially joined the State Farm family through Mark Crump agency. Jomar Leonard replied to my online quote request from the previous night and made the process easy, enjoyable, and we're saving 🤑🤑😁. We purchased excellent auto insurance coverage plus added a whole life insurance policy. If you are looking for an outstanding insurance company with awesome agents, contact them. Jomar is awesome! Take my word for it ❤️🙏🏾 "Like a good neighbor, StateFarm is there!" 😊🥰"
We responded:
"Thank you for sharing your experience with our agency! I'm glad to know that Jomar made the process smooth and enjoyable for you. It's wonderful to hear that you're satisfied with your policies. We appreciate your recommendation and are here for any other insurance needs or questions you might have. Welcome to the family! "
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Lisa Hosang

January 21, 2025

5  out of  5
rating by Lisa Hosang
"Janel was so nice and helpful. Her expertise made me feel very confident that I made the right decision to switch to State Farm. Thank you so much!!!! She is the Bomb!!!!!!"
We responded:
"Thank you, Lisa, for sharing your experience! I'm delighted to know that Janel's expertise and assistance made you feel confident in your decision to switch to our Hampton office. Your kind words about her are truly appreciated, and we're grateful to have her on our team. "
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Wilfredo Elias

January 16, 2025

5  out of  5
rating by Wilfredo Elias
"Excellent service from the entire team at Mark Crump, and I would like to specifically highlight the services provided by Janel Bordley, who did a phenomenal job of making me feel more than just a number/client, State Farm couldn’t ask for a better ambassador of their brand."
We responded:
"Thank you, Wilfredo, for your feedback! I'm glad to hear that Janel positively impacted your experience. We aim to provide personalized service, and it's great to know Janel exemplified this. If you need more help, feel free to contact our office anytime!"
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Ahnyae Daniels

January 15, 2025

5  out of  5
rating by Ahnyae Daniels
"10/10 recommend, jomar helped me so much!"
We responded:
"Thank you, Ahnyae, for the fantastic recommendation! I'm so happy to know that Jomar was able to assist you so effectively. If you ever need further assistance or have any questions, feel free to reach out to our office. We're here to help!"
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MELISSA RAYFIELD

January 8, 2025

1  out of  5
rating by MELISSA RAYFIELD
"If 0 stars was an option, I'd chose it. We already pulled 5 of our vehicles from this agent, but we still have our house in Hampton and our antique vehicle insured here and they still can't keep it straight. Our house in WV is also through State Farm, but a different agent, we have zero issues. My husband had State Farm for over 30 years under Herb Garfinkle without the first problem. I'd have to write a novel to describe all of our issues, but long story short, use a different agent unless you enjoy getting the run around and dealing with people that don't know what is going on."
We responded:
"Melissa, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the frustration you’ve experienced with our office. Providing clear and reliable service is incredibly important to us, and it’s disappointing to learn that we haven’t met your expectations. We would appreciate the opportunity to address your concerns and work toward a resolution. If you’re willing, please contact our office directly."
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Shelton White

January 2, 2025

5  out of  5
rating by Shelton White
"I called state farm on 12/31/2024 just to get a quote on auto insurance. The agent that I spoke with was Jomar. From the beginning, he was professional and very knowledgeable of the products. The one aspect of our conversation that I appreciated was, he took time to explain the things that I didn't understand. And he explained way the 60/30 policy was ending. He also explained the importance of having life insurance policy other then the one that i get from my job. I wasn't getting this type of service from my current insurance company. So with that being said, once I seen that his quote was much better then my renewal with my current company. After 6 years I was no longer with the other state company. I am now with the State farm family. I got the car insurance and the life insurance. Good job Mr. Mark Crump. I plan to stay here a number of years."
We responded:
"Thank you, Shelton, for sharing your experience! I'm delighted to hear that Jomar provided you with professional and knowledgeable service. It's wonderful that he took the time to explain everything clearly, especially the policy details and benefits. We're happy to welcome you to our Hampton office and appreciate your business with us for your insurance needs. If you have any questions or need assistance, please feel free to reach out. We're here to help!"
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Donnie Maupin

December 30, 2024

5  out of  5
rating by Donnie Maupin
"Absolutely love State Farm and the agent that was working with me and my grandmother to help us our SHOUT OUT TO JOMAR from state farm he has been a big help and blessing to me and my family as well."
We responded:
"Thank you, Donnie! I'm happy to know that you and your grandmother had such a positive experience with our team. Jomar will be delighted to hear your kind words. We're grateful for the opportunity to assist you and your family. If you ever need anything else, feel free to reach out!"
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M Watson

December 24, 2024

5  out of  5
rating by M Watson
"Excellent service provided detailed information!!"
We responded:
"Thank you, M Watson, for your wonderful feedback! I'm glad you found the information detailed and the service excellent. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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cat may

December 20, 2024

5  out of  5
rating by cat may
"Very patient and accommodating great personality."
We responded:
"Thank you, Cat, for your wonderful feedback! I'm glad to hear that you found our service patient and accommodating. It's always our aim to provide a great experience. If you have any questions or need further assistance, feel free to reach out."
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Destinee Thomas

December 20, 2024

5  out of  5
rating by Destinee Thomas
"Jomar and Janel made the switching process so easy. They were great to work with and very explanatory!!! Very professional"
We responded:
"Thank you, Destinee, for sharing your experience! I'm glad to hear that Jomar and Janel made the switching process easy for you. Their professionalism and ability to explain everything clearly are truly appreciated. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Emily

December 18, 2024

5  out of  5
rating by Emily
"I can't thank Janel at State Farm enough for her outstanding service! She was incredibly kind and patient, helping me through every step of the process during a very stressful time while I was searching for insurance coverage. Janel took the time to explain all my options clearly, answer all of my questions, and make sure I felt confident in my decision. Her professionalism and empathy truly stood out, and I couldn’t have asked for a better experience. Highly recommend reaching out to Janel for your insurance needs—she's fantastic!"
We responded:
"Emily, I'm so happy to hear about your positive experience with Janel! Her dedication to providing kind and patient service is truly commendable. It's wonderful to know she was able to guide you through the process and ensure you felt confident in your decision. Thank you for recommending her and for sharing your experience! If you have any future questions or need assistance, please feel free to reach out."
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Harry Wooden

December 18, 2024

5  out of  5
rating by Harry Wooden
"Mr JoMar Leonard ...provided me with the coverage I needed...and the price beat all other competitors ...also provided me with other information for other insurance needs"
We responded:
"Thank you, Harry, for sharing your experience! I'm glad to hear that Jomar was able to assist you with the coverage you needed and offer competitive pricing. It's wonderful to know he also provided valuable information for your other insurance needs. If you have any further questions or require assistance, feel free to reach out to our office anytime."
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Keysean Starkey

December 17, 2024

5  out of  5
rating by Keysean Starkey
"First time working with State Farm and literally the best experience ever. Jomar is beyond exceptional. Super patient, honest, informative and has your best interest at heart. I look forward to working with this team moving ahead."
We responded:
"Thank you, Keysean, for sharing your experience! I'm so glad to hear that Jomar provided such exceptional service. It's wonderful to know that his patience, honesty, and dedication made a positive impact. We're excited to continue working with you and are here for any future needs or questions you may have!"
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theresa wright

December 17, 2024

5  out of  5
rating by theresa wright
"Jomar gave exceptional customer service, making the extra effort to ensure I got the needed coverage and the best plan for my new home. Thank you Jomar!"
We responded:
"Thank you, Theresa, for sharing your experience! I'm glad to hear that Jomar provided exceptional service and went the extra mile to find the best plan for you. We appreciate your trust in us and are here for any future needs or questions you might have."
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Sashel Essence

December 16, 2024

5  out of  5
rating by Sashel Essence
"State Farm is great. I just spoke with Janel She was very pleasant and her customer service was awesome . She reassured me on how I could help my boyfriend with his current insurance And we were able to get everything resolved, thank you State Farm for being so great"
We responded:
"Thank you, Sashel, for sharing your experience! I'm happy to hear that Janel provided such excellent service and was able to assist you and your boyfriend with his insurance needs. We appreciate your kind words and are always here to help with any future questions or needs."
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Cherelle Loucks

December 6, 2024

5  out of  5
rating by Cherelle Loucks
"Jomar was excellent! He helped find me the cheapest and most affordable insurance to fit my budget and needs. It took away my stress of having to keep looking for insurance elsewhere. He was super friendly and knowledgeable which made me feel comfortable going with my decision. I would recommend him to anyone! He also offered me life insurance with a great price on that as well!"
We responded:
"Cherelle, thank you for your wonderful feedback! I'm glad Jomar could assist you in finding the right insurance that fits your budget and needs. It's great to know that his friendly and knowledgeable approach made you feel comfortable with your decision. We appreciate your recommendation. If you need any further assistance, don't hesitate to reach out!"
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Arlene Simmonds

November 23, 2024

5  out of  5
rating by Arlene Simmonds
"Excellent service!!!!! Jomar is very helpful and courteous !!!!!"
We responded:
"Arlene, thank you so much for your wonderful review! I'm glad to hear that Jomar was able to assist you so effectively. We appreciate your kind words and are grateful for your feedback. If you need any further assistance, our office is always here to help!"
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Jashonda Dutch

November 22, 2024

5  out of  5
rating by Jashonda Dutch
"This office provides exceptional customer service, especially Jomar! He's very pleasant and knowledgeable. He goes above and beyond to ensure I understood and helped me the best he knew how."
We responded:
"Jashonda, thank you for your wonderful review! I'm glad to hear that Jomar provided you with exceptional service. It's great to know he was able to help you understand everything clearly. We appreciate your feedback and look forward to assisting you with any future needs!"
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Bruce&Becky Green

November 15, 2024

5  out of  5
rating by Bruce&Becky Green
"WOW WOW!!!!!!!!!! HIDDEN TREASURE "Right Under Our Nose!!!!!! We were looking to update our homeowners and auto insurance for some time without any satisfactory results. Friends of ours recommended State Farm agent Mark Crump. My wife called and setup an appointment. She said the office person that answered was very pleasant. On the day of our appointment we arrived on time and graciously greeted by his office staff with a very warm reception. They made us feel as though we were VIPs, offering water and snacks. We were not use to this kind of treatment. This sort of thing is not heard of in today's business world. Mr. Jomar Leonard introduced himself and said that they were expecting us this morning and that he would be working with us. As we were seated in his office he asked if we would like something to drink or eat and if the temperature was to our satisfaction. He thoroughly reviewed our policy and BOY DID HE $AVE U$ $OME MONEY!!!!!!! While we were there Mrs Crump came in to meet us. She was so down to earth making us feel as though we were VIPs. Mr. Mark Crump's Office has set a new standard that should be applicable to any entity doing business with the public. A Shout-Out / Awesome and 2 Thumbs-Up to this team!!!!! Bruce and Becky Green"
We responded:
"Thank you so much, Bruce and Becky, for your heartfelt review! We are absolutely thrilled to hear about your positive experience with our office. It’s our goal to provide exceptional service and make every policyholder feel like a true VIP, so your kind words mean the world to us. Thank you for trusting Mark Crump State Farm with your insurance needs. "
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Kendra Gillcrese

October 15, 2024

5  out of  5
rating by Kendra Gillcrese
"Jomar is such an excellent agent. He’s very thorough and determined to get you the right policy. He broke things down for me so I can understand what I am buying, so now I have the right and affordable insurance policy. Thank you Jomar!"
We responded:
"Hey Kendra, thank you for your wonderful review! I'm happy to hear that Jomar was able to provide you with a thorough and understandable breakdown of your options. It's great to know you now have the right and affordable insurance policy. We appreciate your faith in our office and are always here to assist with any other insurance needs or questions. - Mark Crump - State Farm Insurance Agent, Hampton, VA"
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Lisa Campbell

September 26, 2024

5  out of  5
rating by Lisa Campbell
"Thank you Mark for the care and concern in handling my insurance. I now have a better understanding of my coverage and how everything works. I appreciate you for taking time and being patient in getting me to where I needed to be."
We responded:
"Lisa, thank you for your kind words! I'm glad we could help you understand your coverage better and ensure everything is clear. Your appreciation means a lot, and we're grateful for the opportunity to assist you. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Mark Crump - State Farm Insurance Agent, Hampton, VA"
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Clint C.

September 26, 2024

5  out of  5
rating by Clint C.
"Great team..."
We responded:
"Thanks for the great review, Clint! I'm happy to hear that our team could provide you with a positive experience. If you ever need anything else, feel free to reach out. - Mark Crump - State Farm Insurance Agent, Hampton, VA"
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Jenna Borntreger

September 5, 2024

5  out of  5
rating by Jenna Borntreger
"Tiffani was super helpful with getting my auto policy transferred to VA. Super welcoming and friendly!"
We responded:
"Jenna, thank you for your wonderful review! I'm glad to hear that Tiffani was able to assist you with transferring your auto policy to VA. We appreciate your kind words about her welcoming and friendly service. If you need any further assistance, feel free to reach out. - Mark Crump - State Farm Insurance Agent, Hampton, VA"