State Farm® Insurance Agent Mark Crump

"Thanks to James he was very helpful"

"If I could give Marcus more than 5 stars I would!!! he made the experience so easy and quick. so glad with the help I received today!"

"I wanted to give a huge shoutout to Mr James part of State Farm for helping get the best car insurance policy for my new car. He was so quick and made the process so easy. He managed to get me an overly amazing insurance policy and I can’t thank him enough. You think insurance would’ve been high priced?! Check with James he’ll definitely get you the best quote possible!"

"MS.CARRIE ASSISTED ME WITH MY POLICY BUNDLE OF HOME AND CAR ."

"Tamara was absolutely awesome to work with. State Farm failed to provide proof of my insurance coverage to my DMV after multiple attempts to get them to do it, which lead to my registration being suspended. Tamara was the most helpful working with me and the DMV to get my registration cleared. She was quick and very thorough and always had consistent and clear communication with me. I am very grateful that she works there. Amazing employee!"

"I have been with State Farm for years mostly with "Mark Crump-State Farm" and I have always had a great experience. The staff is nice and helpful every time I call. Yesterday I had the pleasure of speaking with Carrie Whitlow. She was extremely sweet and assisted me with adding more insurance to my current account. Thank you State Farm!"

"My agent James hooked me up with an affordable plan with no difficulty at all. I’d highly recommend him and State Farm."

"James was absolutely on point with answering my questions, getting me a quote quickly and without all the "extras". I am officially a new customer thanks to James,(who also saved me a great deal of money vs what I was paying elsewhere) and I'm looking forward to this being a smooth journey. Thanks again so much James!!!"

"I’ve had such a great experience with Mark Crump State Farm Office, especially working with my agent, Carrie Whitlow. She is incredibly personable and easy to talk to, which makes the whole insurance process feel stress-free. Carrie always follows up exactly when she says she will, takes the time to explain coverage clearly, and truly works to find the best rate and protection for your needs. What really stands out is how she treats you like family rather than just another customer. If you’re looking for someone who is responsive, knowledgeable, and genuinely cares, I highly recommend Carrie and the Mark Crump State Farm team!"

"I was involved in a hit and run while I wasn’t in the car. I summit a claim and received a check for my car was totaled. By the grace of God no one was present on the streets or highways for the drunk driver to hit. But I have called, left voicemails several times for coverage for my wheelchair lift. Tamara went over and behind her duties to get some answers for me. She has patients, kindness and willingness to listen to my concerns. Tamara attempted numerous of times trying to get in contact with the claim department with calls, voicemails, emails and still kept in contact with me. Someone finally sented me an update. Thank you Tamara for your Awesome Services! 💜🙏"

"I had a very positive experience. Ms. Carrie Whitlow contacted me in Dec. And informed me about an insurance bundle. I had homeowners and was informed that I could save a considerable amount if I got automobile insurance with State Farm I am very pleased to report that I have saved a considerable amount on both my home and auto (in excess of $500). Carrie was very easy to work with and very knowledgeable. On a scale of 10, I'd rate her a 20!! Excellent experience for me. For the 1st time I smiled when renewing my insurance policies. My only wish is to meet Jake from State Farm!!"

"I purchased new car insurance very very happy Ms. Carie is super outstanding she helped save me approximately $40 a month less in payments. Thanks Ms. Carie"

"Tamara went above and beyond to ensure my policy reflected the correct coverage. A former employee failed to update my policy. I provided the email confirmation of my change that occurred month ago and Tamara, took it from there. She was very understanding and courteous and she called me with updates AS THEY HAPPENED. I never had to call for follow up or to check the status. Tamara gained my trust and prevented a bad customer experience from occurring. Imagine my surprise on Christmas Eve..... she called to wish me a Merry Christmas! Tamara, your team is very blessed to have you as part of the State Farm Family.."

"Helpful, intelligent, fair , & caring"

"Today I met with Tamara to get reimbursed for a recent tow on one of my vehicles. The tow company needed assistance with creating the invoice with all the necessary information on it. Tamara helped including helping me to text and email on my phone haha not so good at my tender age! But she accomplished everything and she is a superstar more than five stars no joke outstanding service today thank you so much Mark Crump and company!"

"State Farm HQ messed up - Tamara Florentino did a great job sorting it out. I have always had reat service from this agent's office, thanks!"

"My name is Kierra Johnson. Carrie helped me out she was so patient and kind and helpful!!! She deserves more than five stars she went above and beyond for me and made sure she checked each box to make sure I was good! Thank you so much Carrie!!!"

"Carrie did an amazing job! She was very patient and willing to answer all questions I could possibly come up with. She also went the extra mile by working past closing time because I work late. 100 % deserves a raise no matter how much she makes!! Highly recommend her for all insurance needs!"

"Excellent customer service. Responsive, easy to work with, willing to go above and beyond. Very competitive pricing. Ask for Carrie!!"

"Over the last several weeks I have had to work closely with Carrie regarding my mothers' current insurance policy and also establishing a policy for myself. Carrie was knowledgeable, patient, flexible, responsive, and above all, she showed empathy (as I navigated the loss of my mother), and she prioritized my needs during the process. It went a long way not having to speak with just a random person on the other end of the line each time I called into the office. Thank you, Carrie, for your time, dedication and commitment to ensuring that all of my needs were met."

"On separate calls I got top notch customer service from Carrie and Tamara you need help ask for those two!"

"I spoke with Tamara today. Ahe is a beautiful soul. Very helpful and full of knowledge. Information she wasn't 100 percent, she found the answer and notified me immediately."

"I spoke with Lindsay today and she was great. She answered all of my questions and assisted me with adding a vehicle on to my insurance. It was quick and it was a pleasure speaking with her. Best customer service ever."

"Carrie was fantastic! Nice to talk to a real person that took care of all my needs."

"Just added another vehicle to my policy and it was quick and easy"